Costa Rica's Dos Pinos has rolled out about 80 narrowly scoped AI agents built with Copilot tools, including a packaging

Dos Pinos, the Costa Rican dairy cooperative, has deployed an ecosystem of roughly 80 narrowly scoped AI agents across its operations and says the rollout has sharply reduced packaging label errors. One high‑visibility tool, a packaging “AI inspector” developed by creative lead Jhojan Rodríguez using Copilot Studio, went live in late 2025 and, by the cooperative’s account, has driven inconsistencies in packaging technical data down to nearly zero.

The packaging inspector automates a formerly manual quality check: it compares finished packaging labels against the cooperative’s internal technical sheets and flags discrepancies in seconds. Dos Pinos says the recurring problems were not visual design mistakes but mismatches in nutritional and regulatory information — details the company says must be correct down to the millimeter — and the agent highlights those gaps before design files leave the team.

Beyond packaging review, the cooperative has built and deployed agents with Microsoft 365 Copilot, Copilot Chat and Copilot Studio to support a range of back‑office and customer‑facing tasks. Dos Pinos says agents now help draft non‑disclosure agreements, handle IT service requests, manage risk documentation and assist client engagement. The company also launched an “AI ambassadors” program to train and encourage employees to create role‑specific agents.

The AI rollout is set against the scale of Dos Pinos’ operations: the cooperative employs about 6,000 people and processes roughly 1.3 million liters of milk per day from some 1,500 member farms. Its business spans dairy production, processing and packaging, as well as agro‑industrial services, logistics and retail distribution, making consistent accuracy across documents and labels operationally important.

Dos Pinos frames the initiative as a response to tight margins and regulatory exposure in a mass consumer market where small packaging mistakes can delay manufacturing, push back product launches and trigger legal or reputational risk. The cooperative emphasizes that incorrect nutritional declarations can lead to recalls and penalties, and argues that automating checks reduces those ripple effects across production and distribution.

Alejandro Arguedas, Dos Pinos’ chief information officer, called AI and agent‑based technologies a strategic advantage: “We see enormous value and potential in AI and agent‑based technologies,” he said, adding the tools can transform work, reduce costs, increase efficiency and enable previously complex processes as the cooperative looks to maintain and strengthen market leadership.